Terms and Conditions

Warranty & Liability Statements

1. I understand Fidelity Repairs LTD is not responsible for any software or data loss on my device. I am solely responsible for backing up the data on my device prior to Fidelity Repairs LTD undertaking any repair work. Fidelity Repairs LTD may factory reset my device during repairs which will result in total data loss.
2. I understand that my water-resistant or waterproof device will no longer be water-resistant or waterproof after repairs. I understand that Fidelity Repairs LTD cannot hermetically seal a device during or after repairs. This is a procedure only manufacturers complete in the factory.
3. I understand that any device having sustained any amount of liquid damage always carries a risk when treatment commences and that my device may cease to function after we have tried to repair or replace said affected components. Fidelity Repairs LTD will not be held responsible for the outcome following any liquid damage repair works.
4. I understand that any remaining warranties on my device may be invalidated when Fidelity Repairs LTD undertake any inspection or repair work. I understand I am responsible for checking with the manufacturer if any repair work undertaken by Fidelity Repairs LTD may invalidate any warranty.
5. I understand that my warranty with Fidelity Repairs LTD will be void if I damage, scratch, scuff or mark my repaired LCD screen assembly or digitiser glass. Also, If I take my repaired device to another company or if my device is opened after Fidelity Repairs LTD have completed repairs. Any broken warranty seals will invalidate my warranty.
6. I agree that any device that has sustained any bends to the chassis, housing, casing, or frame prior to screen replacements will not be covered by Fidelity Repairs LTD warranty at any time after repairs have been completed.
7. I agree to waive my 12 months warranty with Fidelity Repairs LTD if my device has a bend in the chassis prior to and after repairs.
8. I understand that Fidelity Repairs LTD is not responsible for any device that may become disabled due to passcode or iCloud locks or any other security feature after the repair is complete.
9. I agree that if after 3 months I have not paid or collected my device after I have been contacted by email, phone or letter regarding my repair, Fidelity Repairs LTD will automatically recycle my device to recover costs.
10. If I am sending my device by post, I agree to pay the return postage costs of £10.00 (UK Mainland only, more if posting to the Channel Islands, Offshore or Europe) whether my device has been repaired or not. I understand Fidelity Repairs LTD may send my device back to me using Royal Mail Recorded service if my device is not repairable.

Your 12-Month Repair Warranty

All repairs (with the exception of software-related, battery and water-damaged devices) come with 12 month warranty. Warranty excludes faults relating to physical or accidental damage, liquid ingress or if the device is opened whilst in your possession after we have carried out a repair. If the nature of the repair falls outside the terms of your warranty or guarantee, then you may incur a charge for the repair.

If you take your device to a third party after it has been repaired by Fidelity Repairs LTD, this will void your repair warranty on your device. This includes both repaired and purchased devices.

All software-related repairs will not be covered by our warranty.

The warranty only covers the original repair. For example, if we have fitted a new screen and the screen becomes faulty due to electronic failure, we will replace it under warranty. The warranty does not include accidental damage, misuse, liquid ingress or acts of nature to your repaired device.

If we have replaced the screen on your device and your repaired screen fails due to an electronic fault, we will cover it under warranty. If your repaired screen is cracked, damaged, broken, smashed or displays leaking ink, black/white spots, or lines on the screen, you will not be covered under the warranty. These faults are typical of excess force, accidental damage or dropping on the device. We rigorously test each newly fitted screen to ensure the repair has been completed correctly.

If any additional faults occur that are not related to the original repair this will not be covered under warranty and charges will incur.

Undelivered / Lost Items

If after 10 days (UK) 15 days (Worldwide) from the date your order was dispatched excluding Saturday, Sunday & Bank holidays the item(s) are still undelivered please follow these steps:

1. Contact your local post office. In most cases, an attempt will have been made to deliver the item(s). If no one was present to sign for the delivery they will have been returned to the post office/sorting depot where they are stored and eventually returned to us the sender.

2. If the item(s) are not at your local post office/sorting depot please make contact to inform us that the item(s) have not arrived. Please also include your order number and the date that the good(s) were ordered.

Faulty Parts

Any parts returned to us may be charged an additional fee to cover the cost of testing and return, if the parts are found to be fully working or if the parts have been damaged during fitting/installation. Faulty parts must be returned within 14 days of purchase no exceptions or they will be rejected and returned.

Incorrectly Supplied Parts

If we have supplied you with an incorrect part, please inform us immediately.  Please return the item in the same condition as we sent you.  We will test the part and if applicable, send you a replacement, stock levels permitting.

Unwanted items

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you may cancel your order up to fourteen (14) days after delivery of the order to you (or in the case of a multiple order, delivery of the last part of the order).

You may cancel your order by contacting us.

Unless items are damaged or faulty when delivered, you may only cancel your order if:

• in the case of new software, the items are as new, in a saleable condition, unused, undamaged and still in the original sealed packaging with the seal still intact.
• in the case of new hardware, the items are as new, in a saleable condition, unused (except to the extent reasonably necessary to examine them), undamaged and contain every component part (cables, memory sticks etc.). If you are unable to comply with these requirements, you may still return the hardware item to us but we may make a deduction from your refund to take account of the reduction in value caused by any damage or missing components.
• in the case of pre-owned or refurbished hardware, the items are in the same condition they were in when we delivered them to you, have not been used by you (except to the extent reasonably necessary to examine them), and are undamaged.

If you are cancelling an item purchased in a discounted or promotional offer or as part of a combined product (for example combined hardware and accessories), all items purchased in any offer or combined product are part of the same contract and have to be returned if you wish to receive a full refund. If all the items are not returned the refund will be adjusted accordingly. To partially cancel your order for a combined product you will need to contact our Customer Services team.

Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.

All products should be returned to our address below within 14 days of cancelling your order. You will have to bear the direct cost of returning the products to us unless you are returning a faulty item.

Refund & Exchange Policy

All warranties are void if the returned merchandise is found to be damaged, scratched, modified or altered in any way. Refunds will be given at the discretion of the company management. Any non-defective item that has been used, installed or opened by the customer is subject to a restocking fee based on the item used resale value. The restocking fee for used, installed or opened non-defective items will normally be 15%.